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Visitor Information

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Jackson Hospital, and in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit.

  • All visitors must enter through the Main Lobby.
  • No visitors under the age of 14 are allowed. (See Family Birth Center exceptions below.)
  • Three (3) visitors are allowed per patient. Visitors may swap during visitor hours. (See unit-specific exceptions below.)
  • Visitors must wear the Jackson Hospital visitor badge at all times while on campus.
  • Patients in isolation may have additional visitor restrictions.
  • Masks are not currently required when visiting a Jackson Hospital & Clinic facility.

Visiting Hours

  • Regular Visiting Hours
    8am to 9pm
  • Critical Care Units
    Each patient is allowed two (2) visitors for 30 minutes. The critical care waiting rooms open 15 minutes prior to each visitation time. Visitors are not permitted to stay between visitation times unless under special circumstances.
    • Cardiac Critical Care and Surgical Critical Care (2nd Floor)
      Visits are limited to 30 minutes at 10am, 1pm, 4pm, and 8pm
    • Cardiovascular Intensive Care (3rd Floor)
      Visits are limited to 30 minutes at 10am, 2pm, 5pm, and 830pm
  • Family Birth Center
    Three (3) visitors per patient at a time. Visitors may swap out.
    Sibling visits are allowed on each postpartum day from 2pm-5pm.
  • NICU
    Mother may identify up to four (4) visitors 18 years or older
    No visitation from 6am-8am or 6pm-8pm
  • Emergency Room
    Two (2) visitors per patients in rooms
  • Outpatient Surgery
    Two (2) visitors per patient
  • Physician Offices
    Two (2) visitors per patient allowed in waiting areas

Helpful Tips for Visitors

Visitors are asked to keep their voices low at all times to help us promote a healing environment. Infants and small children are discouraged from visiting the hospital. This is for the physical and emotional well-being of the children as well as the patient.

Visitors are asked to conclude their visit by 9pm each evening to allow adequate time for patients to rest. Overnight visitors are limited to one per patient in private rooms. Semi-private rooms are assigned male/male and female/female. To ensure the privacy of all patients, overnight visitors are not allowed in semi-private rooms except in very unusual situations. In these unique situations, an overnight visitor in a semi-private room must be of the same gender as the patient.

To Contact a Patient

To call a patient, dial 334-293-8 + room number.

To allow for our patients' proper rest, the operator does not transfer calls to rooms from 9pm to 6am; however, patients may place outgoing calls at any time. Patients in our intensive care units do not have phones in their rooms. Please contact the nurses' station to leave a message.

Parking and Courtesy Vans

In order to better serve the needs of our increasing number of patients and guests, Jackson Hospital has a valet parking service. This service is available in front of the hospital's main lobby and at the Goode Building Monday through Friday from 8am until 5pm. There is a $3 charge for this service. You can contact our courtesy van service at 334-293-8007.

There are also designated visitor parking lots throughout the Jackson Hospital campus. These parking areas are free and provide visitors with convenient access to the primary facilities on campus.