Financial Services & Billing
After Discharge: Your Hospital Bill
Your nurse will give you a discharge slip. You or a member of your family should present this slip to central registration on the 1st floor and complete the necessary financial arrangements. In most cases, a final bill will not be ready at discharge because the business office may not have received charges for treatments or medications administered during the 24 hours preceding discharge. A final bill will be mailed to you upon request.
A discharge clerk will be able to determine what portions of your hospital bill will be covered by insurance. Payment for charges not covered by insurance will be expected at discharge. If you have questions about difficulties you anticipate concerning the financing of your bill, please call customer service at 334-293-8153.
Your daily room charge includes many items and services important to your healthcare, including your room, nursing care, meals, housekeeping, linens, building maintenance, telephone service, and fees for admittance and discharge planning. Separate charges are made for the operating room, post-anesthesia care unit, critical care units, oxygen, medications, and special treatments or therapies. Fees from your physician and, if required, services rendered by consulting physicians, radiologists, pathologists and anesthesiologists are not included.
Generally, most of your bill will be covered by your health insurance. This coverage is a contract between you and your insurance company. While we will cooperate to the fullest to do what is necessary for the processing of your claim, you are ultimately responsible for your account.
You will periodically receive a statement from the hospital until your account is completely settled, either by insurance or personal payment. Please remember to bring all insurance information with you upon admission. If you have any questions regarding your hospital bill or insurance coverage, please feel free to contact our customer service representative at 334-293-8153.
You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. For additional information, click here to learn more or contact the hospital financial assistance representative at 334-293-6370.
A representative from the patient accounting department can answer questions about your hospital bill and help you interpret financial policies and billing procedures at the hospital. You may contact patient accounting by dialing 334-293-8153 Monday through Friday, 8am to 4:30pm.