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Jackson Hospital and NRC Collaborate to Improve What Matters to Patients

Hospital news | Friday, January 10, 2014

p>Montgomery, Ala. – Jackson Hospital is partnering with National Research Corporation Picker to better understand the patient experience and quality of care issues as seen through the eyes of Jackson Hospital’s patients.

Jackson Hospital’s mission is to provide superior healthcare in a safe, compassionate environment while fulfilling our charitable obligation as a not-for-profit organization. In fulfilling that mission, Jackson Hospital strives to create an environment focused on the needs of the patient and their family. The National Research team is committed to working with Jackson Hospital to measure and improve the most important aspects of the patient experience.

National Research Corporation is the only global research firm providing integrated delivery of patient experience research and evidence-based best practices designed to improve the patient-centered care. The survey instruments and improvement tools are built on the foundation of more than 7,000 interviews and focus groups conducted by the Picker Institute and Harvard University. This groundbreaking research identified what matters most to patients and was the first to define patient-centered care.

That research also yielded the Eight Dimensions of Patient-Centered Care: Respect for Patient Values, Preferences and Needs; Coordination and Integration of Care; Information and Education; Physical Comfort; Emotional Support; Involvement of Family and Friends; Transition and Continuity; and Access to Care. National Research Corporation determined that focusing measurement and accountability around the Eight Dimensions of Patient-Centered Care, hospitals can directly improve the quality of care and the patient experience.

National Research’s philosophy of patient-centered care first went mainstream with various statewide public reporting initiatives and now has gained national adoption through HCAHPS. This standardized survey of hospital patients captures patients’ unique perspectives on hospital care for the purpose of providing the public with comparable information on hospital quality. The dimensions of patient-centered care and behavioral-based measures are included in HCAHPS, providing data Jackson Hospital can use to improve the patient experience.

About National Research Corporation

National Research Corporation is passionate about patient-centered care and always dedicated to measuring and improving the most important aspects of the patient experience. National Research’s comprehensive approach to integrated research, evidenced-based best practice recommendations and quality improvement helps clients achieve successful patient-centered care environments.

For more information, visit or call 800.388.4264 to learn more.