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Quality Care

At Jackson Hospital, we are committed to providing patient care that is appropriate, effective and safe. Making quality and safety information available that is understandable, usable and timely continues with our tradition of high quality and innovation. On this site, you will find nationally recognized, evidence-based quality measurements we use internally to assess how we are doing, how our quality of care compares to that of other similar organizations and what we are doing to improve the care we deliver to our patients.

We hope this information will help our patients and their families become more involved and informed in their healthcare choices. This data may be only one factor in your healthcare decision-making, but it is an important one. However, as with all of your healthcare decisions, please consult with your physician first.

If you have concerns about your care while you were in the hospital, please let us know. You may call 334-293-8968 to speak confidentially with a patient representative, or you may send your comments by email. For concerns that the hospital cannot resolve, you may contact The Joint Commission by calling the Office of Quality Monitoring at 800-994-6610.

Quality Care Initiatives

Preventing Errors

You, as the patient, can play a role in making your care safe by becoming an active, involved and informed member of your healthcare team. The Speak Up program, sponsored by The Joint Commission, urges patients to get involved in their care. We at Jackson Hospital promote this program and encourage you to follow The Joint Commission's advice listed below:

  • Speak up if you have questions or concerns, and if you don't understand, ask again.
  • Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications.
  • Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
  • Ask a trusted family member or friend to be your advocate.
  • Know what medications you take and why you take them.
  • Participate in all decisions about your treatment.

Preventing Infection

Avoiding contagious diseases like the common cold, strep throat and the flu is important to everyone. At Jackson Hospital, we believe we can all play a role in preventing the spread of infections. Here are 4 easy things, encouraged by The Joint Commission, that you can do to fight the spread of infection:

  • Clean your hands often and for at least 20 seconds. Learn more about our All Hands on Deck Program.
  • Make sure healthcare providers clean their hands and wear gloves.
  • Cover your mouth and nose when you sneeze or cough because germs can travel 3¬†feet or more.
  • If you are sick, avoid close contact with other people.