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Patient Rights and Responsiblities

Jackson Hospital vows to uphold the following Patient Rights and Responsibilities with the expectation that it will contribute to more effective patient care by establishing a foundation for understanding and respecting the rights and responsibilities of patients, their families, physicians, and other caregivers. We also encourage you and your family to join us as active members of your care team.

As a Patient at Jackson Hospital, You Have the Right to:

  • Be treated with courtesy and respect.
  • Have your privacy protected and to receive our Notice of Privacy Practices.
  • Have information about your diagnosis, choices, risks and benefits of treatment so you can assist in developing your plan of care, including the management of pain; parents, guardians, family members, or others that you select can represent you if you cannot make your own decisions.
  • Know what services are available, including translators.
  • Know the name, role and qualifications of your caregiver.
  • Have your questions answered promptly.
  • Seek a second opinion or consult a specialist at your own request and expense.
  • Refuse treatment except as otherwise provided by law.
  • Be given, on request, information and counseling on available financial resources.
  • Know, on request and before treatment, whether Medicare assignment is accepted.
  • Request and receive an itemized and detailed explanation of the total bill for service provided in the hospital.
  • Receive medical treatment regardless of age, sex, race, national origin, religion, culture, language, sexual orientation, gender identity or expression, physical or mental handicaps, or sources of payment and to expect appropriate management of pain.
  • Have the right to make Advance Directives.
  • Be free from restraint and seclusion, which are not medically necessary.
  • The confidentiality of your medical record and the right to access information from it.
  • Participate in the discussion of ethical issues that may arise during your care.
  • A fair, fast, and objective review of any complaint you have against your health plan, doctors, the hospital or other health care personnel.
  • Have the right to determine who may or may not visit, regardless of whether the visitor is a legal relative. If the patient is incapable of making their visitation wishes known, their designated support person may decide who may or may not visit. This visitation may be limited in cases of clinical necessity or other reasonable restriction.

As a patient at Jackson Hospital, you are responsible for:

  • Giving your health care provider correct and complete information about your present medical condition, past illnesses, hospitalizations, medications, including over-the-counter drugs/herbal supplements, and other health matters.
  • Reporting changes in your condition and report perceived safety concerns in your care. 
  • Telling your health care provider if you understand the plan of treatment and what is expected of you, including pain relief options and asking questions if you do not understand.
  • Following the treatment plan recommended by your health care provider.
  • Keeping appointments or notifying the health care provider or facility if you cannot.
  • Accepting responsibility for your actions if you refuse treatment or do not follow the health care provider’s instructions.
  • Meeting your health care financial obligations promptly.
  • Being considerate of the hospital’s personnel and property.

Concerns

If you have a safety concern or a complaint regarding our hospital, please make us aware. Please contact your nurse or caregiver and give us the opportunity to resolve your concern. You may also call 293-8968 to speak confidentially with a patient representative.

For concerns the hospital cannot resolve you may contact The Joint Commission by calling the Office of Quality Monitoring at 1-800-994-6610.

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