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Physician Portal

Browser Set-Up and Compatibility

NOTE: These instructions are written for a typical Windows XP SP2 system running Internet Explorer 7. If you have a different system then the instructions may vary.

Step 1—System Requirements for using the Portal.

  • Hardware Settings
    • Processor: minimum 1 GHz.
    • Memory: minimum 256 MB RAM / recommended 1 GB RAM.
    • Monitor: minimum 1024 x 768 Resolution.
    • Disk space: minimum 2 GB of free disk space.
  • Internet Connection
    • Dial-Up is not supported.
    • DSL & Cable Only.
  • Operating System
    • Microsoft Windows 2000 with Service Pack 4.
    • Microsoft Windows  XP with Service Pack 3.
    • Microsoft Windows Vista is not fully supported. The base system will function, but the radiology and cardiology modules will not.
    • Mac OS is not supported.
  • Third party software
    • Adobe Acrobat Reader 8.
    • Java™ SE Runtime Environment 6 Update 6. Do not download any newer version.

Step 2—Disable your pop up blocker

Step 3—How to enable ActiveX controls

To enable the ability for ActiveX controls to be installed on your PC we will need to take the following steps:

  • Go to the Menu bar and click Tools, then Internet Options.
  • Select the Security Tab, then Click on the Trusted Sites Icon.
  • Click on the Sites Button.
  • Uncheck the box "Require server verification (https:) for all sites in this zone".
  • In the "Add the Web site to the zone" Text box type the following 2 entries:
    jackson.org click Add
    jacksonhospital.net click Add
  • Once the above entries are entered click the OK button in the bottom of the window.
  • Click OK once more to close the Internet Settings window.

Step 4—Install Sun Java Runtime Environment 6 Update 6

Click on the link below to install the Java Runtime Environment.

IMPORTANT: This may require you to reboot your PC.

Java Runtime Environment 6 Update 6

After Clicking on the link above follow the directions below:

(This is a one-time installation per computer).

1. A Pop up will appear asking you what you would like to do. Select Run.
2. A Security Warning will appear. Select Run.
3. The license agreement will appear. Select Accept.
4. The Wizard will run for a few seconds, installing the necessary files to use the portal. Once the wizard has completed installing the files click Finish.

Download either of these update files to your desktop and unzip to install

Step 5—Install HRSD PACS Viewer – Windows only

Click here to install the HRSD PACS Viewer.
Click here to install the HRSD PACS Viewer Updater.

Click on the HRSD PACS Viewer link above and follow the directions below:
(This is a one-time installation per computer).

1. A Pop up will appear asking you what you would like to do. Select Run/Open.
2. A Security Warning may appear. Select Run.
3. The InstallShield Wizard will appear. Select Next twice, then select Install.
4. The Wizard will run for a few minutes, installing the necessary files to use the portal. Once the wizard has completed, select Finish.
5. Repeat steps 1-4 again for the HRSD PACS Viewer Updater link above.
The script is complete and will not have to be run again on the PC.

Once the above steps have been completed you will be ready to navigate to the Jackson Hospital Physician Portal.

Step 6 - JOE update for previous JOE users

1. Click on this link and save to desktop
2. Once the file is on the desktop right click and choose extract all
3. Click on extract
4. Double Click on HEOBootstrapFiles.msi file

Step 7- Jackson Hospital JOE/ Physician Portal Connector

Click appropriate operating system and follow instructions below:

(This is a one time installation per computer)

1. The file download dialogue box will appear. Select Open.
2. The Windows AnyConnect dialogue box will appear. Double click on installer package (this will open package/files).
3. Download dialogue box will appear, select Run.
4. Cisco AnyConnect VPN Client Setup will appear, select Next.
5. Accept license agreement and select next.
6. Select install from Cisco AnyConnect VPN client setup.
7. Select finish from Cisco VPN Client setup.
8. Close all windows and navigate to start > programs > locate Cisco AnyConnect VPN Client. Once located, right click and send to desktop.
9. From desktop, double click on Cisco AnyConnect Client.
10. Add vpn.jacksonhospital.net in the “Connect To: ” field.
11. VPN client will appear in bottom right of system tray—you are now connected to the Jackson Hospital network.
12. Open browser and type the following URL: http://physicianportal.jacksonhospital.net
13. Create shortcut or add the URL to your favorites for easy access

Please call Jackson Hospital Rescue Line with any problems at 293-8945

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