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Patient & Visitor Guide

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Billing and Discharge

Your physician will write a discharge order and inform you when you are ready to leave the hospital. However, Jackson Hospital's concern for your healthcare does not end with your physician's discharge order. Throughout your hospitalization, our staff will be planning for your discharge and helping you prepare for any continued care required. Please make every effort to make your discharge arrangements before 11am.

Your Hospital Bill

Your nurse will give you a discharge slip. You or a member of your family should present this slip to Central Registration on the first floor and complete the necessary financial arrangements.

In most cases, a final bill will not be ready at discharge because the business office may not have received charges for treatments or medications administered during the 24 hours preceding discharge. A final bill will be mailed to you upon request.

A discharge clerk will be able to determine what portions of your hospital bill will be covered by insurance. Payment for charges not covered by insurance will be expected at discharge. If you have questions about difficulties you anticipate concerning the financing of your bill, please call customer service at 334-293-8913.

Your daily "room charge" includes many items and services important to your healthcare, including your room, nursing care, meals, housekeeping, linens, building maintenance, telephone service, and fees for admitting, and discharge planning. Separate charges are made for the operating room, post-anesthesia care unit, critical care units, oxygen, drugs and medications, and special treatments or therapies. Fees from your physician, and if required, services rendered by consulting physicians, radiologists, pathologists, and anesthesiologists are not included.

Generally, most of your bill will be covered by your health insurance. This coverage is a contract between you and your insurance company. While we will cooperate to the fullest to do what is necessary for the processing of your claim, you are ultimately responsible for your account.

You will periodically receive a statement from the hospital until your account is completely settled, either by insurance or personal payment. Please remember to bring all insurance information with you upon admission. If you have any questions regarding your hospital bill or insurance coverage, please feel free to contact our customer service representative at 334-293-8913.

Patient Accounting

A representative from the Patient Accounting Department can answer questions about your hospital bill and help you interpret financial policies and billing procedures at the hospital. You may contact Patient Accounting by dialing 334-293-8913, Monday through Friday, 8am to 4:30pm.

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