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Visitor Information

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Jackson Hospital, and in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit.

Regular Visiting Hours
8am to 9pm

Critical Care Units
Visits are limited to immediate family only. Children under 14 are not permitted. Two visitors per patient.

Cardiac Critical Care and Surgical Critical Care
Visiting hours are from 10 to 11am, 1 to 2pm, 4 to 5pm and 8 to 9pm

Cardiovascular Intensive Care
Visits are limited to 20 minutes at 10am, 2pm, 5pm and 9pm

Helpful Tips for Visitors

Visits should be limited to 2 family members for any extended period of time. There are waiting areas near the visitor elevators on each floor for additional visitors.

Visitors are asked to keep their voices low at all times to help us promote a healing environment. Infants and small children are discouraged from visiting the hospital. This is for the physical and emotional well-being of the children as well as the patient.

Visitors are asked to conclude their visit by 9pm each evening to allow adequate time for patients to rest. Overnight visitors are limited to 1 per patient in private rooms. Semi-private rooms are assigned male/male and female/female. To ensure the privacy of all patients, overnight visitors are not allowed in semi-private rooms except in very unusual situations. In these unique situations, an overnight visitor in a semi-private room must be of the same gender as the patient.

To Contact a Patient

To call a patient, dial 334-293-8 + room number.

To allow for our patients' proper rest, the operator does not transfer calls to rooms from 9pm to 6am; however, patients may place outgoing calls at any time. Patients in our intensive care units do not have phones in their rooms. Please contact the nurses' station to leave a message.

Parking and Courtesy Vans

In order to better serve the needs of our increasing number of patients and guests, Jackson Hospital has a valet parking service. This service is available in front of the hospital's main lobby Monday through Friday from 8am until 5pm. There is a $3 charge for this service. You can contact our courtesy van service at 334-293-8007.

There are also designated visitor parking lots throughout the Jackson Hospital campus. These parking areas are free and provide visitors with convenient access to the primary facilities on campus. 

We also offer a courtesy bus that holds 14 passengers as part of our fleet of Jackson Hospital courtesy vans. These vehicles make routine stops at the front of the hospital and Goode Medical Building to take visitors to and from their personal vehicles. For this free assistance, dial 0 from within the hospital and tell the operator your location or have a security guard call a van for you.