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Patient Information

Patient Representatives

At Jackson Hospital, we are committed to providing superior healthcare in a safe, compassionate environment. We try to make every patient's hospital visit pleasant, but if you have concerns, there are steps in place to help you.

If you have concerns about your care while you were in the hospital, please let us know as soon as possible. You may call 334-293-8968 to speak confidentially with a patient representative. On weekends and after 4:30pm on weekdays, dial 0 for the hospital operator and ask to speak with the house supervisor on duty. For concerns that the hospital cannot resolve, you may contact The Joint Commission by calling the Office of Quality Monitoring at 800-994-6610 or the Alabama Department of Public Health at 800-356-9596.

All concerns will be treated with confidentiality whenever possible and handled in a timely manner.

Spiritual Care

Jackson Hospital believes that total patient care demands attention to the spiritual as well as the physical and emotional needs of each patient. Our hospital chaplain is available to assist you whatever your religious affiliation and can be reached at 334-293-8675. Of course, your priest, minister or rabbi is always welcome to visit while you are here.

Patient Rights and Responsibilities

Jackson Hospital vows to uphold the following patient rights and responsibilities with the expectation that it will contribute to more effective patient care by establishing a foundation for understanding and respecting the rights and responsibilities of patients, families, physicians and other caregivers. We also encourage you and your family to join us as active members of your care team.

Patient Rights

  • Be treated with courtesy and respect.
  • Have your privacy protected and to receive our Notice of Privacy Practices.
  • Have information about your diagnosis, choices, risks and benefits of treatment so you can assist in developing your plan of care, including the management of pain. Parents, guardians, family members or others that you select can represent you if you cannot make your own decisions.
  • Know what services are available, including translators.
  • Know the name, role and qualifications of your caregiver.
  • Have your questions answered promptly.
  • Seek a second opinion or consult a specialist at your own request and expense.
  • Refuse treatment except as otherwise provided by law.
  • Be given, on request, information and counseling on available financial resources.
  • Know, on request and before treatment, whether Medicare assignment is accepted.
  • Request and receive an itemized and detailed explanation of the total bill for service provided in the hospital.
  • Receive medical treatment regardless of age, sex, race, national origin, religion, culture, language, sexual orientation, gender identity or expression, physical or mental handicaps, or sources of payment and receive appropriate management of pain.
  • Have the right to make advance directives.
  • Be free from restraint and seclusion which are not medically necessary.
  • The confidentiality of your medical record and the right to access information from it.
  • Participate in the discussion of ethical issues that may arise during your care.
  • A fair, fast, and objective review of any complaint you have against your health plan, doctors, the hospital or other healthcare personnel.
  • Have the right to determine who may or may not visit, regardless of whether the visitor is a legal relative. If the patient is incapable of making their visitation wishes known, their designated support person may decide who may or may not visit. This visitation may be limited in cases of clinical necessity or other reasonable restrictions.

Patient Responsibilities

  • Giving your healthcare provider correct and complete information about your present medical condition, past illnesses, hospitalizations, medications—including over-the-counter drugs/herbal supplements—and other health matters.
  • Reporting changes in your condition and report perceived safety concerns in your care. 
  • Telling your healthcare provider if you understand the plan of treatment and what is expected of you—including pain relief options—and asking questions if you do not understand.
  • Following the treatment plan recommended by your healthcare provider.
  • Keeping appointments or notifying the healthcare provider or facility if you cannot.
  • Accepting responsibility for your actions if you refuse treatment or do not follow the healthcare provider's instructions.
  • Meeting your healthcare financial obligations promptly.
  • Being considerate of the hospital's personnel and property.

Patient Non-Discrimination Policy

Jackson Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Jackson Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Non-Discrimination Policy

Discrimination is Against the Law

Jackson Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Jackson Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Jackson Hospital:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Jackson Hospital house supervisor's office at 334-293-8750.

If you believe that Jackson Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Jackson Hospital Patient Advocate
1725 Pine St, Montgomery, AL 36106
Phone: 334-293-8968
Fax: 334-293-8756

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Patient Advocate is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Language Services

Jackson Hospital offers language assistance services, free of charge. Call the Jackson Hospital House Supervisor's office at 334-293-8750.

Concerns

If you have a safety concern or a complaint regarding our hospital, please make us aware. Please contact your nurse or caregiver and give us the opportunity to resolve your concern. You may also call 334-293-8968 to speak confidentially with a patient representative.

For concerns the hospital cannot resolve, you may contact The Joint Commission by calling the Office of Quality Monitoring at 800-994-6610.